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WATER DAMAGE
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Frequently Asked Questions

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Carpet Spot & Stain Removal FAQs

Professional Carpet Spot & Stain Removal services in Sydney, Melbourne, Brisbane, Gold Coast, Perth, Canberra & Adelaide. We can help you remove blood, butter, margarine, candle wax, ketchup & Tomato sauce, chocolate, coffee, crayon, food coloring, furniture stain, grass, ink, jam, jelly, lipstick, mildew, mud, mustard, nail polish, paint, shoe polish, urine, vomit, wine stains & more!

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Can you get paint out of my carpet?

Water based paint stains will almost always come out, however with oil based stains it's very difficult. We can most definitely can try to extract paint from carpet fibber, our technicians have been successful at the removed of paint in some cases; however, paint is very hard to get out of carpet once it dries.
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With children in the home how can I keep all my carpets stain free?

When small children are involved protecting your carpets and upholstery is always a wise option usin our fabric protection service, however we still reccommend steam cleaning your carpet from time to time.
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Should I first try to remove the stain myself before I contact you?

You truly need to treat the stain the correct way the first time in order to achieve the best results.
Unfortunately home owners purchasing cleaning products always find out that the products don't in fact remove stains at all. Not to mention in the meantime, they may have made the stain even worse!
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Will all stains be removed?

Our technicians are highly trained professionals. They use a special range of cleaning solutions. However, some stains may have set, which means they could be permanent. So we can't guarantee to remove every stain but we will work with you to find the best option. If we can't remove the stain for whatever reason we can send out a professional to repair your carpet using a different method.
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I am worried about having my expensive rugs cleaned by steam ! Will your equipment damage my investment?

We have many years of experience cleaning the toughest as well as the most delicate carpets. We have the experience, equipment, and necessary cleaning agents. We understand your concerns and we'll do our best to make you feel the most comfortable with us cleaning your expensive and delicate carpets!
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I have old wine and cool-aid stains in my carpet, can you remove them?

Usually yes, but only if the stains have not set yet, we are able to remove these and other very difficult stains, leaving your carpet with its 'pre-stain' appearance.
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Can you repair my carpet from cigarette burns, iron burns, red wine, pet stains and tears and rips?

Yes we can repair all of the above by patching the carpet. The process for the repair includes cutting the affected area out and then replacing it with a spare piece of carpet which is glued into place.
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What are the various types of soils found in my rugs and carpet?

There are many different types of soils and we have experience with all of them! You can have the regular spots and stains pet hair and/or lint. Often times unattached soil is tracked in from the bottom of your shoes and with time becomes worse and worse in the one particular area where there is a lot of foot traffic ultimately causing permanent damage to your carpet. To minimise this damage we recommend that you vacuum at least once a week.
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Can you remove sticky oils and greases from my carpet?

The longer oily soil remains on your carpet fiber the harder it is for us to remove so it is important you contact us for a cleaning at the first sign you see so we can prevent having to repair the carpet!
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Carpet Steam Cleaning FAQs

Nothing protects the carpets more than a professional cleaning by AllCarpets! With us your carpet is cleaned in accordance to the industry standards. A healthy home or office starts from the ground up with a clean carpet!

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What does it mean to "clean to the standers"?

There are certain industry standards to be lived up to for your satisfaction. Cleaning your carpet in accordance to these industry standards will help assure that you'll get a quality cleaning job. The carpet cleaning industry agreed upon a common set of standards for everyone to follow. It was agreed that each of these cleaning processes should include these common steps. 1. Pre-Vacuum 2. Pre-treat spots, stains and heavily soiled areas 3. Hot Water Extraction 4. A thorough rinse 5. Complete Drying within 24 hours
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What causes dye bleeding?

There are a couple conditions that cause dye bleeding. One condition is caused by the dyes getting weakened overtime from, sunlight, fumes, common chemicals, pet residues just to name a few. Once the dyes are weakened, they may run or bleed during cleaning. The other is defective dye or dyeing method which is produced during manufacturing. To avoid these types of problems we will pre test your rug ahead of time to detect any potential problems.
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What if there are hardwood floors underneath my carpeting?

This won't be a problem because the technology we use doesn't get the backing of your carpet wet. As a result there will never be any type of damage that occurs to the hardwood that is under it. We also offer a special hand cleaning process for your oriental rugs or other types of woven rugs.
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How can wool be cleaned?

We have lots of experience with wool and know how it reacts to our cleaning methods .We use only specialised products when it comes to cleaning wool and we are also very careful when it comes to the drying process of your wool. Since we use both a low temperature and a low amount of pressure it is going to maintain its shape.
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Is it possible to clean Haitian fabrics made from cotton?

We will be glad to take a look at it and then let you know what we recommend.
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What can be done with materials including silk, micro fiber, and chintz?

We can do an excellent job for you each and every time! We are experts when it comes to cleaning these types of materials. These materials also dry within a 1 to 3 hour time frame.
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Is it true that after your carpets are clean they are more likely to get dirty fast?

Your carpets will stay clean and residue free after we finish cleaning them for you. Many types of shampoos used on your carpets can leave behind a residue and as a result these chemicals end up attracting more dirt like a magnet. We are experts and know the right cleaning method to perform on your carpet to leave it at it's cleanest!
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My carpet has bleached or faded spots, can you correct that?

If there is colour loss in the carpet, it may be able to be spot dyed or often times we can do a carpet repair for you by replacing that area of carpet with another piece of carpet that is clean.
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Why is the fringe on my rug darkening and wearing so quickly?

Fringe on rugs is usually cotton which is prone to attracting dirt. Your carpets fringe may require special attention and treatment during cleaning because of cellulosic browning (a natural change overtime) It is possible for us to clean your fringe bur if it is too far gone you may need to get your carpet re-fringed. We will do our best to please you.
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Is it common for the latex on the back of my rug to have areas of deterioration?

Latex starts to deteriorate as soon as you start to use your rug. The breakdown can be cause by many different things such as floor waxes, gasses in the air, sunlight or traffic. It is fairly common and there is not much that you can do to prevent the latex deteriorating.
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Does your cleaning process soak the backing of the carpet?

Moisture does not penetrate the backing of the carpet although the process does rinse the carpet deep down. We use powerful equipment for the deepest clean possible so in the end your carpet is thoroughly rinsed, but left only damp to the touch.
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Can you remove pet odors from my carpets?

We deal with removing pet odors all the time and realise it is a very common problem in most households. We deal with a lot of cases of pet odors that become much deeper then they initially appear. Pet urine can easily soak through the backing of your carpet and into the padding underneath. At times it can be even more severe when the urine penetrates into the sub-floor beneath the padding. We call this a multi-layered problem. Depending on how long the urine has been in your carpet sometimes it starts to grow bacteria worsening the odors and damaging your carpets colour and fiber. In these cases we do out best to neutralise and remove the urine from each effected layer. If it is too deep we may have to replace the carpet however we can not guarantee removal of the odors but we can do out best to fix your pet odors problem. It is very important that you don't leave your problem untreated because it can be harmful to your health.
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How do I know if my carpet needs a professional clean?

Most carpet manufacturers suggest a professional clean at least one time per year. For the people that have larger families with children and pets your household has more traffic and would probably need a cleaning more often.
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I want to purchase my first expensive rug. Is there anything I should know before making a choice?

Ask the seller if he/she can guarantee you that the carpet you purchase will not shrink during cleaning, that the colour is fast and will not run or fade and that the fibers are of the highest quality. Carpets manufactured from natural fibbers are usually more durable than synthetics.
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I wish to lay down wall-to-wall carpets, but am afraid of high maintenance costs. Should this concern me?

It is important to protect your investment! Once you have decided to make the investment and install wall-to-wall carpeting, you should be prepared for professional cleaning services at least once a year. The cleaning will help preserve your carpet and is always a better idea for long term results.
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I heard it's best to put off having your carpet cleaned for as long as possible, is this true?

The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpets fibbers. The higher the traffic area the more often the carpet will need cleaning .Many major carpet manufacturers today recommend a professional cleaning at least once a year.
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How much better can a professional clean my carpets than doing it myself?

We have the most important thing which is experience! Also the equipment being used and the type of chemicals being used are a huge factor when cleaning your carpets properly! Ultimately there is nothing on the consumer level that can give you the type of cleaning power you need.
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What types of carpets do you steam clean ?

Steam cleaning is suitable for all types of carpet, including Woven, Needlefelt, Knotted, Tufted, and flatweave carpets.
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Are carpet cleaning products harmful to my children or pets?

There are hazardous levels too all cleaning chemicals used from good to worse but there are also all natural chemicals that are being used. We use environmentally safe products and would love to tell you more about them so feel free to ask us!
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What is the typical dry time after the carpets are clean?

Typically, if there is ventilation in the room or it is a warm day, anywhere from 3-6 hrs depending on what type of carpet and conditions. There are some systems that don't use steam cleaning and never get the carpets wet.
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Will my carpet shrink?

No your carpet will not shrink. The process is very gentle and will never shrink or alter your carpet in any way ape or form.
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Why is steam cleaning better than dry cleaning?

Steam Cleaning is a deep clean. Customer satisfaction levels are very high with our Steam Cleaning process. Steam Cleaning always ends up being the best clean. Dry Cleaning leaves chemicals on the carpet that may cause re-soiling and could void the manufacturer's warranty.
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How often should carpets be professionally cleaned?

All residential carpets should be professionally cleaned a minimum of every 12 to 18 months AND as soon as possible after the carpet has been heavily soiled or stained. Prompt attention by a professional will provide the correct treatment and best results.
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Will carpet cleaning destroy the stain-resist treatment?

No. It is not necessary to reapply the stain-resist treatment after every carpet cleaning service, depending on how frequently the carpet is cleaned.
Foot traffic can destroy some stain-resist treatments. Therefore, those treatments should be reapplied after every 2nd or 3rd carpet cleaning service. Carpet that is only cleaned each every 12 to 18 months may require treatment at that time.
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Will hot water extraction (steam cleaning) damage my carpet?

No. Hot water extraction is the method preferred by many leading carpet manufacturers. It is considered by many to be the best method of removing embedded soil and other contaminants
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Can the carpet be walked on right after it has been cleaned?

Yes. We use powerful equipment that extracts the majority of the water immediately from the carpet fibres. The surfaces below the fibres should not get damp. In most cases, the carpet should be completely dry within 2 to 6 hours (depending on the humidity and air flow).
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Is it possible to clean carpets too often?

No. Frequent cleaning of the carpet will help keep maintain its original appearance.

It is recommended that high-traffic areas (doorways, hallways, etc) and areas of heavy-soiling (near kitchen, dining room, rumpus room, etc) are cleaned more frequently than the other areas.

Between professional carpet cleaning services remember to vacuum at least weekly with a good quality vacuum in proper working order. Allowing dry soils to accumulate in the carpet pile causes permanent fibre damage, resulting in a dirty and dull appearance.
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Will cleaning remove dust mites?

Dust mites live on dead skin and require warm, damp conditions to survive. They are rarely found in dry carpet.
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Carpet Stretching FAQs

All Carpets provides carpet stretching services for your loose and "baggy" carpet in your home or office. At All-Carpets, we employ a team of technicians who specialize in professional carpet stretching, suitable for almost any carpet style and material. Our team is trained to use a variety of cleaning techniques and equipment, and provided with a broad range of top-quality tools and equipment.

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Help my carpet is wrinkled and wavy can you fix it ?

Yes, we provide a service called carpet stretching. We usually will take the carpet up around the edges carrying out the carpet stretching by using a knee kicker carpet stretcher, or a carpet power stretcher, denpending on what's needed, and then re-fitting the carpet and trimming off the surplus carpet if required.
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Why do I need a profesional to re-stretch my carpet?

Carpet stretching is not something you can do on your own, you need the right tools and knowledge which we can provide!
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Do I have to do the whole room?

Yes the procedure only works properly if the whole room is done.
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Do I have to remove all furniture for the room?

Yes, you have to remove all your furniture because we have to lift up the wool carpet.
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Will you help me move my furniture?

No, we do no move furniture, however we can help you with minor items, but you must arrange to move the furniture prior to our arrival.
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How else can I prepare my carpet before re-stretching?

For best results remove all furniture and items from the room, it also helps if you vacuum ahead of time also.
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How is carpet re-stretching done?

We use special tools to re-stretch the carpet tight along all edges. Then we fit it to corners and walls, then glue it back down and trip along all edges.
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How long will the procedure take?

The procedure takes an average of two hours, sometime more and sometimes less depending on the job.
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Will you cut my carpet ?

Not Always, but only when required. As Sometimes after we stretch your carpet we will need to cut it along the edges to re-fit it. When the procedure is done your carpet looks brand new all over again!!
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How do you charge for carpet stretching?

We charge defending on the size of room that the carpet is in.
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How many people are needed to preform the carpet re-stretching procedure ?

Carpet stretching can be down by one man even if the job is big.
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Do I have to wait for the glue to dry before I can move my furniture back and walk on it?

No ! There is no waiting time. You can move furniture back and walk on it safely right after the job is done!
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Is there any carpets that you can NOT work with?

We can work with ANY type of carpet!
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Can you re-stretch carpets for big commercial areas?

Yes we can do ANY job no matter big or small. We have worked with many large commercial spaces and have years of experience stretching carpets.
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Do I have to be home the day you come to re-stretch or repair my carpet?

No you do not have to be home. As long as you communicate with us before hand and we know exactly what area we are working on.
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Should I clean my carpet before or after the re-stretching?

If you are planning on having your carpet re-stretched and cleaned you have to have the cleaning done AFTER your carpet is re-stretched (they will not be able to clean before) It is a great idea to have your carpet cleaned after you have it re-stretched and we urge people to take advantage of the fact that all their furniture is out of the room and the space is open and ready to go!
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Carpet Patching FAQs

All Carpets Cleaning & Repairs offer a complete Carpet Repairs service . We deliver a quality service at affordable prices to all potential new clients interested in our Carpet Repair services and have developed a strong reputation amongst the community for providing a high quality Carpet Repairs service at competitive prices, and no job is too big or small for us.

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What is the most common way to repair a burn or stain in my carpet?

We offer a carpet patching service to get rid of burns and/or stains that are in your carpet, permanent and visible. Clearly, you will need to have a spare piece of carpet available for this type of carpet repair. This can often be accomplished by taking material from underneath a piece of furniture.
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What if I do not have a spare piece of carpet to use for the repair?

We can work with you to figure out a solution if you do not have a spare piece of carpet. Often we can take a small piece out from inside your wardrobe or closet, also we can get it from underneath a piece of furniture.
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How long does it take to patch my carpet ?

Carpet patching is a fairly fast process and should take more then one hour.
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How long will it last?

It depends on the quality of the carpet but once it is patched it is just another part of the rest of your carpet as a whole.
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How much does carpet patching cost?

It depends on the work that needs to be done, size of patch etc. We can give you a quick estimate if you call us or fill out or quick and easy online form.
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Carpet Fitting & Installation FAQs

We are very happy to provide you with a labour only carpet fitting service for carpets that you may already have acquired from another source.

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Do you sell or supply carpets?

No we don't sell or supply carpets but we are more then happy to help you install and fit a carpet that you have bought from another source.
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How long will it take you to fit my carpet?

All carpet fitting jobs are different; it really depends on the size of the room we are working with. You can call us anytime or simply fill out our quick and easy online form and we can get back to you with a quote asap!
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What kind of preparation should I do before you fit my carpet?

When laying any type of carpet or flooring the first thing to do is make sure the surface is smooth and clean. Sweep the floor thoroughly and remove any nails or stones etc. that may be protruding. Use a vacuum cleaner if needed and just make sure the area is clean and debris free.
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Is it possible for you to fit a used carpet?

We can absolutely fit your used carpet. Many carpet fitters will only fit new carpets but we don't mind fitting used carpets at all.
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Does it matter what size my carpet is that I need you to fit?

No the size of the carpet does not matter at all. We are more then happy to do small, medium, and big sized domestic jobs. We can also do commercial jobs including hotels & offices.
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Can you uplift and existing carpet in my house or office from one room and refit it in another room?

Yes of course we can! We understand that you may have been given a used carpet or want to uplift an existing carpet from one room and need a carpet fitter to refit it somewhere else in your home. Replacing a worn stair carpet for example.
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What types of buildings do you fit carpets in?

Our carpet installers work in many types of buildings including homes, offices, stores, and restaurants.
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What types of things do you look for before installing and fitting my carpet?

Before installing your carpet our experienced workers will first inspect the surface that is to be covered to determine its condition. Then if necessary we will correct any imperfections that could show through the carpet. Then we must measure the area to be carpeted and plan the layout, keeping in mind expected traffic patterns and placement of seams for best appearance and maximum wear.
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How exactly does the carpet installation and fitting work?

When installing wall-to-wall carpet without tacks, installers first fasten a tackles strip to the floor, next to the wall. They then install the padded cushion or underlay. Next, they roll out, measure, mark, and cut the carpet, allowing for 2 to 3 inches of extra carpet for the final fitting. Using a knee kicker, they position the carpet, stretching it to fit evenly on the floor and snugly against each wall and door threshold. They then rough cut the excess carpet. Finally, using a power stretcher, they stretch the carpet, hooking it to the tackles strip to hold it in place. The installer then finishes the edges using a wall trimmer.
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Can you fit my carpet after business hours because I have a store that is open during the day?

Our carpet fitters generally work regular daytime hours, but when fitting stores or offices, they may work evenings and weekends to avoid disturbing customers or employees. We will be more then happy to work with you and set up the best and most convenient time for you.
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Can you help move my furniture to take an old carpet out before you fit the new one?

Yes we can help you move your furniture but we ask that you try to clear as much as possible before we arrive.
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Can I walk on the carpet right away after it is fitted?

Yes you can move all the furniture back and walk on it right after the procedure.
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Is there any carpets that you cannot work with?

We can work with ANY type of carpet!
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Can you fit carpets for big commercial areas?

Yes we can do ANY job no matter big or small. We have worked with many large commercial spaces and have years of experience refitting carpets in large areas.
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Do I have to be home the day you come to fit my carpet?

No you do not have to be home. As long as you communicate with us before hand and we know exactly what area we are working on.
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Should I clean my carpet before or after the fitting?

If you are planning on having your carpet fit and cleaned you have to have the cleaning done AFTER your carpet is fitted. Unfortunately they will not be able to clean before.
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What do you recommend to do before the fit of my carpet?

It is a great idea to have your carpet cleaned after you have it fit and we urge people to take advantage of the fact that all their furniture is out of the room and the space is open and ready to go!
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How much will the service cost?

Usually we will able to give you an indication of the cost over the Internet. All you have to do is fill out our quick and easy online form and we will get back to you with a quote. this shoule be considered as an estimate only, to be confirmed upon a site visit. When we arrive to look at your job we will give you a free, no obligation estimate before we start any work. If this estimate is acceptable we will in most cases get on with the work there and then. We carry underlay and carpet gripper etc. with us at all times should they be required.
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Upholstery Steam Cleaning (Sofa / Couch / Lounge) FAQs

At All-Carpets, we specialize in restoring the beauty, vitality and original freshness of all your upholstered furniture. We use state-of-the-art cleaning materials that can safely and effectively wash even your most delicate upholstery including Haitian Cotton, Wool, Velvet and many other fabrics, including white and off-white fabrics that some conventional cleaners refuse to touch.

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Mattress Steam Cleaning FAQs

All-Carpets provides commercial mattress cleaning and residential mattress cleaning involving the removal of indoor allergens including dust mites, mold, mildew, pollen, spores, fungi, bacteria and viruses. No other service can offer the same level of cleanliness and hygiene we can.

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Leather Furniture Cleaning & Restoration FAQs

AllCarpets.com.au provides a comprehensive leather cleaning service. This is a safe, no mess - no fuss service where a leather cleanser is applied to remove all traces of soiling from the surface of the leather hide.

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Rug Cleaning & Washing FAQs

All-Carpets prides itself with a long and respected tradition in the field of rug cleaning & restoration and our experts are knowledgeable in the ways of area rug cleaning. Our expertly trained technicians begin the cleaning process by identifying fibers and dyestuff so that they are sure that the cleaning method applied is the very best for your product.

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End Of Lease Cleaning / Bond Cleaning FAQs

At AllCarpets we understand the end of lease cleaning process very well and do dozens of End Of Lease Cleaning jobs a week, as a result we know what Real Estate agents and Land Lords look for when inspecting their properties. So we guarantee the very best!

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Do you clean furnished houses? or only empty ones?

We clean both empty and furnished houses, but there are some breakable items that we don't move. In general furnished houses take longer to clean than empty houses, so they cost more to clean.
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How many cleaners do you send?

We usually work in teams of 2 or 3 cleaners at once, however we can always arrange more when needed.
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How long does it take to get my place cleaned?

Depending on the size and condition of your property.
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Do you clean carpets?

Of course we do, we clean all types of carpets and rugs.
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Do you clean tile in bathrooms and kitchens?

Yes we do, but if your have discolored grout or if your tiles are in a very bad condition you must let us know as this requires pressure cleaning which can be expensive, and can only be provided upon request.
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Do you clean windows?

We always clean the windows from inside, but the outside area is only done on request.
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Do you clean balconies?

Yes we do.
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Do you clean wooden floor?

We sweep mop hard wood floors, and we also have polishing and waxing services, but only provided upon request.
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Do you clean ovens and fridges?

Yes we do.
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How many days in advance do i need to make a booking?

As soon as you can, as the time you may need it may be booked if you leave things to the last minute.
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Do you guarantee bond back?

We can help you get your bond back, unless we didn't finish the job for any reason, like on customer demand.
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Do you have insurance?

Yes we do.
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What happens if my real estate agent complains about the cleaning?

If we have provided you with a Bond-Back Guarantee for the cleaning then we will go back and clean the items required at no extra cost, providing that the invoice has been paid in full on time. All we require is an email with the list of items that require re-cleaning from you or from your real estate agent, and at least 1 day notice. All complaints must be made within 36 hours of cleaning being completed, or we will not be able to accept it, as dust builds back quickly, so you must check the property within 36 hours after is has been cleaned.
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Vinyl / Lino Floor Cleaning , Buffing, Polishing, Sealing & Stripping FAQs

At All Carpets we do know that although polishing of vinyl and linoleum floors is not that hard, there are many small things you need to think of and allow for in order to achieve the perfect results. Give us a ring and let our professional teams handle your floor.

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How do I know when my vinyl / lino floors ready for stripping and cleaning?

You will know it's time to have it done once your floors start looking dull and matted even after a proper cleaning.
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What does your restoration services include?

Our hard floor restoration services include effective cleaning and polishing of vinyl and linoleum floors and their long-term protection by employing state of the art equipment and technical expertise. Your floor can look neat and fine once again, just give us a ring and let us handle everything.
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Are your cleaning products non-toxic?

We always use non-toxic finishing agents only, because we will never put you and your family in danger. Materials and agents that can be of health hazard are not in our product portfolio and have never been.
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What does a proper maintenance routine include?

A proper maintenance routine typically includes stripping and re-polishing at least once or twice per year, especially in commercial areas with high foot traffic.
Generally, polish linoleum and vinyl floors need more regular maintenance than flooring that features protective coating layer applied by the manufacturer during production.
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What can I do to keep my vinyl / lino floor looking new?

Basic precautions will help keep your floor looking good such as a doormat at entrances, and regular sweeping to avoid grit being walked into the floor.
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How do I properly clean and maintain my vinyl/ lino flooring?

Sweep or vacuum vinyl floors with a solid floor attachment. To clean dirt that won't come up with a sweep or vacuum, use a non-rinsing cleaner that leaves no film and a mop. Never use an abrasive cleaner, oil cleaner, or dish detergent.
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What do your cleaning services include?

Our services include stripping your vinyl or linoleum floor, cleaning it and then re-sealing it.
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How will you charge me for stripping cleaning and sealing my vinyl / lino floors?

We charge per square meter for each separate room. There is a price list on the website for you to review. We prefer you measure each room individually before we come so when we charge you in the end it will be fast and easy for everyone.
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How do I measure the size of the area?

We recommend that you measure each room separately. They way to measure is the width * length. For example a room that is 3 meters long and 2 meters wide is 3 * 2 = 6m2 in total.
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How long does it take to dry?

It depends on the airflow and weather the day that the service is done but usually dry time takes around three to six hours.
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Will you help me move my furniture?

No, we do no move furniture, however we can help you with minor items, but you must arrange to move the furniture prior to our arrival.
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What should I do to prepare for the cleaning?

Move all furniture and items up off the floor so it is ready for us to clean when we arrive.
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Do you repair vinyl and linoleum flooring?

We do not do repairs to damages like cuts and scratches but we can restore your floor for you with our stripping, cleaning and sealing process. If you have small scratches in your floor usually after we buff and polish they are hidden. However the actual deep scratch may still be there and can't be removed.
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My vinyl / linoleum floors are very old and dull can you make them look new again?

It really depends on how old your floors are. We will have to come have a look at them to decide if we can restore them for you or it will even be worth it to use our services.
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There is a stain on m vinyl / linoleum floor can you remove it?

Is the stain is new and has not set in we will probably be able to remove it. It is important to have us strip, clean and seal your floor so in the future nothing will be able to stain your vinyl floor.
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What is the difference between linoleum and vinyl flooring?

The primary difference between linoleum and vinyl is that linoleum floors need to be refinished at regular intervals, whereas vinyl floors are more durable and need only occasional resealing when the sealant wears down and the tile is in danger of being scuffed or torn.
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What exactly is Vinyl?

When it comes to vinyl flooring, there are several major subgroups that are all generally referred to as vinyl. It evolved from linoleum and is typically a mixture cork powder or other wood dust, pigments and binding agents that are pressed into sheets. They are then covered with a transparent wear-resistant layer to seal the vinyl underneath and give the tiles a finished look that varies from matte to glasslike shine. Vinyl has always been popular, because it boasts excellent qualities - it's durable and affordable, looks appealing and are fairly easy to maintain. Of course, one of the greatest things about vinyl flooring is that it comes in great deal of colours and patterns and ultimately, there is no look that cannot be mimicked by vinyl flooring.
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What exactly is Linoleum?

Linoleum, commonly abbreviated just "lino" is a flooring material that was first patented in 1863 and its name comes from the main ingredient it's made from, solidified linseed oil that is boiled and mixed with molten resins, powdered cork, wood dust, fine limestone and other raw materials. Finally, the mixture is formed into sheets by applying heat and pressure. Genuine linoleum is extremely long wearing floor coating that gets stronger with age, because the linseed oil gets harder as it oxidizes slowly over time.
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What is the meaning of vinyl / lino floor polishing?

The term "polish" can be used to describe different services by different companies, however when it comes to vinyl & lino floors "polishing "is just another way of saying sealing and buffing.
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What is polish?

"Polish" is a substance that is applied to a surface to protect it and enhance its appearance. So for porous floors, the polish is applied on top of the seal, to give your floor its shine - and to protect the seal! The idea is that polish can be reapplied and maintained fairly easily, leaving the seal in place to protect the floor surface.
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How is the polish applied?

The application of polish to vinyl flooring is a simple task - but one that must be carried out correctly if the final finish is to be of a high standard. The floor should be cleaned as described above and rinsed thoroughly. When totally dry - and at this time probably looking quite dull - the polish can be applied and buffed using our buffing machine.
It is very important not to over-apply the polish - the floor should have a 'wet-look' finish with no opaque streaks visible - if there are streaks it means that the polish is being spread too thickly - drying time and finish will suffer if polish is over-applied. There are several different kinds of polish, which are normally applied to vinyl flooring.
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Why should I have my vinyl/ lion floors buffed?

Over time, vinyl floors lose their sheen due to built up dirt and grime. Abrasion due to heels under footwear or rollers under chairs cause scratches and fine cuts on the sealed layers of your vinyl floors. These scratches and cuts act as cavities, attracting fine dirt particles to settle between them. High speed buffing can normally remove fine scratches and built up dirt so that floors return to a sparking shine.
After we strip, clean and seal your vinyl floor it will be pristine. The vinyl has probably lost some of its gloss and developed some tiny scratches on the surface so buffing will make it look smoother and shinier. The smooth shiny floor will be easier to keep clean with just water or a mild cleaning solution for suture cleaning. You won't need to re-buff for a while and they will be looking the best they possible can.
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Can you buff my vinyl/lion floors for a special occasion?

Yes we buff floors so special occasions often and it happens to be one of our specialties. If it's a wedding or a party we will have your floors looking shiny and new for your special day or night.
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How often should polish be applied to my vinyl / lino floor?

The polish is the uppermost layer of your vinyl or linoleum flooring that prevents dirt and liquids from penetrating and staining the floor. It should be reapplied regularly. While some companies recommend that this be done once or twice per year, others once every several damp cleanings and the rest as the appearance dictates, the truth is it should be done periodically, at least twice a year.
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How is the polish applied?

This involves stripping the previous polish using manufacturer's approved products and applying a new layer. In most cases dry buffing to achieve maximum shine, surface gloss and durability. While the latter technique is not always necessary, it's the only option when it comes to dealing with permanent stain, burns and deep scratches.
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How many layers of polish will you apply?

A freshly stripped floor requires that a minimum of 3 layers of polish for acceptable gloss and surface protection.
Polishing of vinyl and linoleum floors is relatively unsophisticated. Without polishing, linoleum and vinyl floors appear dull and matted and become progressively susceptible to getting dirty, stained and damaged.
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Why should I have a professional polish my vinyl / lino floor?

Some of the advantages of proper polishing is the floor surface becomes shiny and protected against wear and tear and stains, you will end up saving time and money having it down right the first time
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Why do I need to reseal my vinyl/ lino floors?

If your vinyl floors are old, badly scratched and discoloured, we can strip old sealers and reseal them with a high quality gloss finish to restore the look the vinyl. Resealing will also extend the wear of your floors and reduce the appearance of marks and scratches so as to guard against dirt penetration and abrasion.
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How often do I need to reseal my vinyl/lino floors?

That depends on the area and how it is used. Commercial floors will usually require resealing every year or two, while with residential floors, its good to have them sealed every 3-10 years depending on foot traffic and use. It also depends on the quality of the sealer that is used and the way it has been applied. If you have the procedure professionally done you will get the most out of it and be saving time and money.
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What is vinyl / lino strip and seal?

Vinyl strip and seal is simply the process of stripping the coating off the vinyl floor before resealing it. Vinyl flooring can look dull and lifeless over time, making it look older and really bringing down the feel of the home. By stripping and resealing it, you can bring the vinyl back up to a beautiful, lustrous appearance and eliminate the cost of laying new flooring.
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What is the process I can expect when you come to reseal my vinyl / lino floors?

Our professional team will go through the job processes step by step so you know exactly what your getting . The process of stripping the floor is to ensure that all the old sealer is removed. The floor is then thoroughly cleaned and neutralised so that it is free of dust, residue and anything else that can affect the new sealer. The new sealer is then applied to the dry floor and allowed to set. The newly sealed floor will not only look as new again, it will also protect the vinyl surface for longer and make it much easier to clean.
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How long does it take to reseal my vinyl / lino floors?

It all depends on the size of the area that we are sealing but most jobs take 4 - 8 hours to complete. We do stripping, cleaning and resealing in the same day so you don't have to fuss with more than one appointment.
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What is sealing?

A sealer is a substance that, when applied to a porous surface that prevents the transmission of liquids through that surface. Sealers may dry to a shiny finish when applied to the floor but they are not intended to be burnished to a shine like a polish is - you'll get your shine but eventually you will wear the seal through. Sealers are intended to be a permanent barrier between the surface to be treated and liquids. Generally a seal goes down first, followed by polish buffing.
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Why is it important for me to have my vinyl/lino floors sealed?

Sealers are different from polishes and are actually designed to keep liquids and dirt particles from sinking into the vinyl. All vinyl should be sealed when it is first installed, and this initial seal can last many years, especially if the vinyl is polished regularly. It is important to call us as soon as your floors are installed so we can come and protect them before you do any accidental permanent damage.
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How long does the sealer last for?

The floor should only be resealed when the coating is starting to wear away in places. Sealers, polishes, and finishes are often used interchangeably, and some polishes do have sealing effects while other products labeled finishers are actually sealants, so be sure to carefully inspect products if you decided to buy them.
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Why do I need to strip my vinyl / lino floors?

If you want your vinyl floors to be their cleanest and looking their best you need to have a professional strip all the wax from the floor which will remove the film of grime that you are seeing. After the floor is stripped of the previous wax then the cleaner and sealer will be applied. You will have the freshest cleanest looking floor when we are finished with the process.
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Is it possible to have my vinyl / lino floors stripped too often?

Yes, you should only have your floors stripped every 3-10 years for residential floors and every 1-3 years for commercial floors. It is best to have your floors buffed and polished on a regular basis to keep them looking new.
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Recent Questions Answered
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Do you move furniture?

No. But we can sometimes help you move portable items like chairs, tables, lounge suites, and beds on casters, however we are not responsible for any damages that may occur to your furniture or any other items while moving it as that is your own responsbility to do so. We don't move wall units, or anything with breakable items in or on it, and we can't move electronic equipment. You must clear the floor of any small items, like pot plants, books or toys, and the carpet should be recently vacuumed. Any , and any assistance that we may provide
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Do you guarantee your work?

We guarantee to clean your carpet to Australian Standard 3733. And We guarantee not to damage your carpet.
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What happens if myself or my real estate agent arent satisfied about the work done?

We guarantee our work and will address all complaints immediatly as long as the complaint is made within 48 hours from the time the job was completed. Our goal is to make you happy, and we provide quality work, and we guarantee it!
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How much will it cost?

Usually we will able to give you an indication of the cost over the phone / internet.
This should be considered as an estimate only, to be confirmed upon a site visit. When we arrive to look at your job we will provide you with a "no obligation" estimate before we start any work. If this estimate is acceptable we will in most cases get on with the work there and then.
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